SHIPMENT AND BUYING TERMS

• Buyer information and extra costs
• Shipping Methods
• Shipment Tracking
• Duty
• Tax
• Billing
• Cancellation Policy
• Return Policy
• Return Procedures

Buyer information and extra costs

Casa Vision fulfills orders placed by US and Canadian customers. To fulfill an order simply supply your user information to our site and proceed to the purchase page to add items to your shopping basket to complete your order press submit and follow the prompts. We will present you with your total price in US dollars before you place your order - this includes shipping and handling charges.

Extra costs you may be charged with are duties and state/provincial taxes. Your credit card will be charged by Pay Systems for the total amount for your order in US dollars and we will ensure that products get right to your door. If you have any questions about Paysystem orders, please contact their customer service at http://www.paysystems.com/contact.asp or us at david@casa-vision.com review the remainder of our customer service section for more information.

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Shipping Methods

When you purchase our wall chart within the United States and Canada shipping is free. You can expect shipping within:

Standard: 5-14 days*
* From the date we ship the package.

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Shipment Tracking

We currently do not offer shipment tracking on the site.

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Duty

Determining duty depends on many factors (Product, Country in which the product was manufactured, etc.). For more information about duties please contact your countries customs or your local post office.

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Tax

The sales tax rate applied depends on your ship-to-destination. Please refer to your state or province tax rates to determine the relevant rate for you.

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Billing

Your credit card will be billed in US dollars by our partner, Paypal.

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Order Cancellation

If you must cancel an order for any reason, please email us at david@casa-vision.com for assistance. We will determine whether the order has already shipped. If your order has not shipped yet, we can usually cancel the order for you.

In some cases, we may not be able to cancel the order because it is has already shipped. If this occurs, we will gladly accept a return consistent with our non-defective return policy below, and you will be responsible for the return shipping to Casa Vision. We suggest that you use a return shipment method that issues tracking numbers, so that you can ensure that the item is safely returned to us.

Please note that if the good has been damaged during shipping label, we reserve the right to charge a 20% restocking fee to help offset our loss on the devalued goods.

To request an order cancellation by e-mail, please contact us at david@casa-vision.com

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Return Policy

General Terms

Please note that all purchases are final.

Unauthorized or Refused Returns

Casa Vision will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our warehouse. Casa Vision will impose a 20% restocking fee plus any applicable shipping charges for shipments refused by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging. Applicable taxes and duty on the items returned will be reimbursed, but there may be additional return handling charges for clearing customs back into the Canada. A Casa Vision Customer Service Representative will be able to tell you the exact amount in US dollars that will be refunded before you ship your package.

The quickest way for us to handle a return is for you to accept delivery and then contact us about sending the item back. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return, or any resulting credit, until we receive the product.

Again, we recommend that you accept delivery of the product and then contact us immediately at david@casa-vision.com for a Return Authorization (RA) Number.

If you desire to cancel an order, please follow the directions outlined in our Order Cancellation section.

Defective Returns

Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days.

Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 20%, and a charge for any U.S. customs clearance costs. All non-product-related fees (including your original shipping and handling fee) are not refundable.

Money-back Guarantees

Casa Vision does not offer a money-back guarantee on any product.

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Return Procedures

Return Authorization Number

No return will be accepted without a return authorization (RA) number. To request a RA number, please contact us at david@casa-vison.com. RA numbers are valid within 30 days from the date of shipment at which time the RA# expires. RA#s are non-renewable. Your RA number(s) must appear clearly on the shipping label of the return shipment. Affix a label to the box: PLEASE DO NOT MARK THE BOX ITSELF IN ANY WAY.

Casa Vision reserves the right to impose a 20% restocking fee to the customer or to prorate the credit on any opened/unopened return(s), or any merchandise returned without a valid RA#.

In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition. We reserve the right to refuse a return on any product that does not meet these requirements.

Shipping and Handling Fees are not refundable.

Unopened/Unmarked Packages

Please notify Casa Vision Customer Service or Sales Specialist that the package has not been opened. At the time that we give you your RA number, we will let you know the full amount of reimbursement that you will receive and also provide you with a address to ship your return package to. Once we have fully processed your return, you will receive the appropriate reimbursement on your credit card.

All returns must be shipped freight pre-paid. You may wish to insure your package for the full replacement value with your chosen carrier.

We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number.

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